Proof of identification must be provided upon collection of your cycling equipment. In some circumstances we may ask for this in advance. (e.g. driving licence, passport.) 

For your safety and for the safety of those around you we kindly ask that you do not attempt to transport electric bikes away from the property.Our bikes are suitable for road use only. 

The Bicycle let out on hire, including all accessories & attachments supplied herewith (“the bicycle”) remains the property (“the owner”) and the Renter will not sell, hire out, lend or otherwise part possession thereof.  

A damage deposit is required when hiring equipment and will take the form of an open credit card voucher, which will be destroyed upon return of the equipment in a satisfactory condition.  The Renter acknowledges and agrees that the Bicycle and/or equipment is in good condition in all respects and undertakes not to misuse it and returns it with all accessories in the same condition as when received (ordinary wear and tear excepted) to the place and on due date and time specified on the hire forms as signed by the Renter.  The Owner shall be entitled to charge the Renter for all damage caused to the Bicycle and/or equipment during the period of the hire.  In the event of breakdown other than those of a type which the Renter can reasonably repair with the supplied kit i.e. a puncture or un-seated chain, and other than as a result of the Renter’s misuse of the Bicycle the Owner will use its best endeavours to repair it or procure its repair.  By signing this agreement the hirer agrees to make best efforts to make payment to and consents to charging any loses or damages to the hirer’s credit or debit card.

The period of the hire commences at the time of collection and is deemed to continue until the Bicycle is received by the Owner as aforesaid.

The Owner shall not be liable for any damage caused or loss made whatsoever by breakdown or other defects in the Bicycle or other circumstances beyond the Owners control.  The Renter shall indemnify the Owner in respect of all costs, claims, expenses, and demands which it may suffer or incur and which arise directly or indirectly out of the use of the Bicycle during the period of hire.  The Owner reserves the right to use the Renters deposit in part or in full settlement of any such claim.

Electric bikes must not be submerged in water. Cycling in the rain is fine but deep puddles must be avoided.

Equipment booked and paid for in advance and will be available for delivery and collection at the pre-arranged times and location as agreed at the time of booking.  If for any unforeseen reason this is not possible a full refund will be given.  A minimum of 24 hours notice must be given for cancellation of an advance booking otherwise payment will be taken in full.

Please cycle sensibly, with respect for others and the natural habitat. Cyclists are expected to follow the highway code – in particularly the ‘Extra Rules for Cyclists’ (Rules187-211).  Anyone cycling in a discourteous or unsafe manner while in possession of equipment will have the equipment re-possessed by with no refund of hire charges.

The Renter will not use the Bicycle under the influence of alcohol or drugs and will immediately notify the owner in the event of any loss or breakdown of the bicycle, other than those reasonably repairable by the hirer.  These should be reported to the Owner upon the return of the bicycle.

You are responsible for ensuring that you are physically fit enough to undertake cycling any distance using the cycle(s) you have booked. does not accept any responsibility for your failure to complete your hire period due to lack of fitness, illness or injury. does not accept liability for death, personal injury, loss or damage to personal effects to any participant, nor can accept any responsibility for delays or changes to your period of hire or tour due to weather, strikes, war, terrorism or other causes.  You will ride your cycle responsibly at all times.  You will not hold responsible for any loss, damage or injury including death to persons or property with regard to use of the cycle(s) and equipment hired.  You accept responsibility to indemnify against any claim, interest, demand or expense in respect of any such injury or damage.  You accept that cycling on a public highway, cycle route, thoroughfare or track carries its own risks and you have made your booking on the basis that you undertake the hire at your own risk.  You understand and accept that strongly advises the wearing of cycle helmets at all times during the hire and provides a helmet, free of charge, with each cycle hired.

All young persons (age 17 or younger) MUST wear a cycle helmet and they will not be issued a bicycle without one.  Young persons (age 17 or younger) will only be issued with equipment when accompanied by a parent or guardian.  All electric cycle users must be a minimum of 14 years old.

Bicycle locks are provided and Cycles must be locked to a permanent fixture whenever left unattended.  The method of securing should include the wheel and frame.  In the event of the Bicycle being lost or stolen the Owner reserves the right to call upon the Renter to indemnify the Owner the replacement value of the Bicycle.  However, should the Bicycle subsequently be recovered in a useable condition, the Owner undertakes to refund the Renter’s Indemnity in full within fourteen days.  2 keys are provided, one for the lock and one for the battery (on electric bikes only).  These keys must be removed from the battery whenever the bicycle is left unattended.  The Renter accepts all responsibility for the care and use of these keys.  A charge may be made for any keys not returned and for any vehicle pickup required arising from the loss of keys.

All equipment must be returned to the agreed collection point at the correct time as indicated on the booking form.  No refunds or reductions will be given for any equipment that is returned early.

Cycling equipment will only be hired to customers who attend a pre-cycle hire briefing at the time of collection.  If for any reason we believe a customer cannot competently ride a cycle we reserve the right not to issue them with any cycling equipment.

If the Renter shall commit any breach of the terms of this agreement the Owner shall be entitled, but without prejudice, to any other rights or remedies which it may have to terminate the hire of the Bicycle, and recover possession thereof without notice, and to make reasonable charge for such repossession.  No rights of the Owner under the agreement will be waived except in writing by a duly authorised member of staff. reserves the rights not to hire equipment to an individual.


The late return of a cycle will incur an additional charge payable by the hirer upon the return for each late bike.  For bikes by the hour/half day, any bike more than 10 minutes late will be charged at an hourly rate thereafter.  Bikes hired for the day and not returned within 15 minutes of the return time, as stated on the hire agreement, will incur a late return charge of £5.00 for any period after this up to the first hour, and an additional days hire charge for all bike over an hour late.  If you know you are not going to get back by the agreed time, then please call us and let us know!